FAQ & Site Info
Unfortunately we do not sell replacement motors for our inflatable products. Although we cannot provide any support to assist you in the process, we understand that collectors of the product have been able to take care of their replacement needs by purchasing older, inexpensive units from E-bay and then transferring the parts to the newer model.
Please make sure the rotating cuff does not have fabric twisted around it as this may cause tension and restrict the movement. If the fabric is twisted around the cuff, please carefully untwist it. Also, make sure the item is on a level surface.
Operation of your Inflatable during light weather conditions, such as a gentle rain or snowfall is recommended. Please follow the following precautions for in clement or freezing weather conditions. - Your Inflatables will operate at temperatures below freezing, but we do not recommend operating the item if temperatures drop below 14° Fahrenheit. (-10° Celsius). - Operation of your Inflatable during extreme weather conditions, such as harsh winds and storming is not recommended, as your item may become damaged or inundated with moisture. - If your Inflatable is covered in a light dusting of snow, simple re-inflation should not harm the unit. If the deflated unit has been subjected to a large amount of snow and/or ice, do NOT attempt to re-inflate. Rather, carefully remove the item from the extreme condition (i.e. bring it indoors) and allow the unit to thaw before re-inflating. We do not recommend leaving the unit out for days or weeks at a time if you expect large and heavy snowfall to build up over the unit. - If your item has become soaked with water from a heavy rainfall or melted snow and you are having trouble inflating it, move the unit to a dry location and plug it in. The fan will dry the unit. If there is a large amount of water, open the zipper closest to the soaked area and drain the water. *Do not store the Inflatable when it is wet. Please allow it to dry completely before storing.
In order to change a light bulb in an Inflatable, you will need to unplug and deflate the item, unzip the bottom zipper (or zipper closest to the burnt out bulb), locate the bulb needing replacement, take the light cover off by squeezing it sideways and replace the bulb. The light bulbs in the Inflatable are either mini lights or light bulbs, which can be found at hardware and lighting stores.
The lights are attached by a cord at various areas on the inflatable. The easiest way to tell if a light has come undone is by deflating the item completely and laying the material out as flat as possible to one side, then plugging it back in (briefly), then unplugging it. When you plug it in briefly, you want to see if there are two lights closely together. Chances are, if you have two lights really close to each other, one of them has come untied from the cord. If that's the case, un-zip the zipper and find the cord that the light should be attached to and tie it back on. Unfortunately, our system does not verify how many lights are in each of the inflatables, nor does it give us info as to where the lights should/shouldn't be.
Rips or holes in your Inflatable can be sewn by hand (no special thread is required) or taped with clear packing tape. You can also use tent repair tape to patch your Inflatable, which can be found at most sporting goods stores.
Wipe clean with a damp cloth and allow drying before storing away. Use mild detergent if necessary.
The product should fully inflate, have motion, or rotate properly under most conditions. If it is not, please check the following: 1. It is on a level surface. 2. The fans are level and the intake vent of the fan is not obstructed by fabric or grass. 3. The output vent (exiting the inflation fan) is not obstructed by fabric or any other foreign object. 4. The fan is plugged directly into a wall outlet OR a heavy duty outdoor extension cord 5. All zippers are zipped. Each piece may have one or more zippers. Sometimes there are zippers that are hidden in the seams. Please double check to make sure all are zipped.